Texas Air Conditioning Contractors Association (TACCA) - CODE OF ETHICS

This code of standards of conduct for members of the Texas Air Conditioning Contractors Association (TACCA) has been created to promote and maintain the highest standards of association service and personal conduct among its members. Adherence to these standards is required for membership in the association and serves to assure public confidence in the integrity and service of our member companies.

1. Provide my clients with products and services as represented in my company’s agreements. This includes monitoring the actions of my employees to see that they adhere to these representations.

    

2. Adhere to the rules and regulations set forth in the Texas Contractor’s Licensing Law and to all city, state and federal laws and regulations governing our industry, and to the best of my ability, monitor my employees to see that they are made aware of all such rules and regulations and that they actively endeavor to follow them.

    

3. Report to the proper authorities those people whom I see are in violation of the Texas Contractor’s License Law.

    

4. Provide my clients written information concerning all warranties and guarantees for the products and services that my company provides, and any manufacturer’s warranties.

    

5. Take appropriate action on all equipment and product factory recalls that I have been notified of by the manufacturer.

    

6. Employ those sales practices which will provide my clients with a true picture of their options.

    

7. Continually strive to gain respect for the industry, both in the local community and national levels.

    

8. Make the largest contribution possible to the health, safety and welfare of the public in the installation, maintenance and operation of HVACR equipment.

    

9. Advertise and sell the merits of my products and refrain from attacking competitors or reflecting unfairly on their products, service or methods of doing business

    

10. Reveal all material facts, avoid concealment of information, and refrain from the use of innuendos in advertising and selling that might cause customers to be misled, so that the truth about services or products may be fully understood by the trusting, as well as the analytical.

     

11. Design or build in a manner compatible in every respect with public health and safety and comply with all applicable laws, ordinances or regulations.

     

12. Fulfill all contractual obligations, offer a reasonable warranty of products and services, and perform on such warranty, either written or implied, where justifiable claims are in order and do this without hesitation.