Your dispatcher is the air traffic controller for the service side of your business. Their job is to ensure the right technician gets to the right job efficiently. Their effectiveness is primarily impacted by how well they communicate with your technician team.

In BDR’s Dispatcher Communications to the Field power-up training class, your dispatch team will learn the principles of excellent communication and develop specific plans for completing the crucial communications related to dispatching technicians, completing parts orders, and post-appointment debrief calls. Better dispatcher and technician communication leads to improved efficiency, increased call count, and enhanced revenue.

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